> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tunder.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create an open ticket? (Put a ticket on hold)


# **How to create an open ticket?**


The “Open tickets” feature lets you save a ticket without completing the payment. This is useful when a customer will pay later, when managing tables, or handling phone/online orders.
You can create and manage multiple open tickets at the same time. Each saved ticket appears in the **Open tickets** tab, allowing you to switch between different customers and finalize each one separately when they are ready to pay.

## **Step 1: Activate the “Open tickets” feature**


To enable this feature:

1. Open the **Settings** tab.
2. Tap on **General**.
3. Activate the **Open tickets** toggle.

![Open ticket](https://storage.crisp.chat/users/helpdesk/website/-/1/1/5/8/11586f3f280f9f00/capture-decran-2026-02-09-a-17_1sx7yk3.png =250x493)



> If you are using multiple devices, make sure to activate this option on each device individually.



## **Step 2: Add items to the cart**
Once the feature is enabled, go to the sales screen and:

1. Select the items your customer wants to order.
2. Open the **cart details** by tapping the cart icon or swiping up.
3. Tap the **Save** button to save the ticket as an open ticket.


![Save an open ticket](https://storage.crisp.chat/users/helpdesk/website/-/1/1/5/8/11586f3f280f9f00/capture-decran-2026-02-09-a-18_1mwuqpk.png =250x493)


The cart will then be emptied, and the saved ticket will appear in the **Open tickets** tab.

🖨️ If a kitchen printer is configured, the kitchen order ticket will be printed automatically when you save the ticket.

## **Step 3: Finalize the payment**
When your customer is ready to pay:

1. Go to the **Open tickets** tab.
2. Select the ticket to reopen it — the list of items will be restored to your cart.
3. Proceed to checkout by selecting the **payment method** and confirming the payment.

That’s it! You’ve completed the sale using the Open Tickets feature.

---

## Partial payments and remaining balance

You can enter an amount lower than the total during checkout to make a partial payment. The remaining balance will be displayed automatically.

However, it is **not possible to save a remaining balance for later once you start the checkout process**. When finalizing a payment, the ticket must be fully settled. If you need to keep a ticket open for later payment, use the **Open tickets** feature before proceeding to checkout.