> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tunder.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to download a copy of your data?

You can download a complete copy of your account data (items, sales, settings, etc.) in **.zip** format.

This copy is strongly recommended if you are changing devices or experiencing device issues. It allows support to recover the latest version of your data, including any data that may not yet be synchronized online, helping you avoid data loss.

⚠️ Deleting the application may result in permanent data loss if your data is not saved online or if you do not have a local backup copy.
Do not delete the application without downloading your data first.

Please note:
The status **“Up to date”** means that all your sales are synchronized online.
This status is not required to create a local copy of your data.


## **Option 1: From the application settings**
* Open the Tunder app
* Go to **Settings > General**
* Tap **Download my data**

![online backup](https://storage.crisp.chat/users/helpdesk/website/-/1/1/5/8/11586f3f280f9f00/image_191z0ki.png =375x299)




A **.zip** file will be generated on your device.

![Download my data](https://storage.crisp.chat/users/helpdesk/website/-/1/1/5/8/11586f3f280f9f00/image_1ebew6r.png =375x338)



## **Option 2: From the application icon**
* Press and hold the **Tunder** app icon (iOS or Android)
* A quick menu will appear
* Select **Download my data**

![Download my data](https://storage.crisp.chat/users/helpdesk/website/-/1/1/5/8/11586f3f280f9f00/image_zd9i6u.png =375x576)



The **.zip** file will then be generated automatically.


## **Send the file to support**
Once the file has been downloaded:

* Send an email to **support@tunder.co**
* Attach the **.zip** file to your email


Our team will be able to analyze or restore your data if necessary.

If you are unsure, contact support before deleting the application.

---

## Before uninstalling the application

If you plan to uninstall and reinstall the app, follow these steps to avoid any data loss:

1. Go to **Settings > My account**
2. Tap **Download my data** to create a fresh backup
3. Wait until the backup is completed
4. Log out of your account
5. You can then safely uninstall the application

✅ Always make sure your latest backup was created successfully before removing the app from your device.