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#     I’m having trouble accessing my account

If the app shows a synchronization or backup error when you launch it without internet, follow these steps:

1. Launch the app once with an active internet connection.
2. Wait about 5 seconds to let the app fully initialize.
3. Close and relaunch the app.

After this initialization, the app should work offline.

Important:
* Do not force close the app during startup. The app initializes when launching, and interrupting this process can prevent it from starting correctly offline.
* If the app works offline after being opened once with internet, you can keep it running in the background to avoid the issue.

If the app remains blocked on a screen asking to synchronize or make a local backup and you cannot access your shop without internet, this may indicate a configuration issue with your account that requires technical intervention.