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# Set the date and time automatically


## **Set the date and time automatically**

For the Tunder app to function properly — especially for synchronizing tickets or sales reports — it’s essential that the **date and time on your device are set automatically**.


### **📱 How to activate automatic date and time?**

#### **▶️ On iPhone / iPad:**

* Open the **Settings** app
* Go to **General > Date & Time**
* Enable **Set Automatically**
🔗 [View Apple’s article](https://support.apple.com/HT207865)


#### **▶️ On Android:**

* Open the **Settings** app
* Go to **System > Date & Time** (path may vary depending on device)
* Enable **Automatic date & time** and **Automatic time zone**
🔗 [View Google’s article](https://support.google.com/googleplay/answer/4646404)


### **Why is this important?**

An incorrect date or time may cause:
* synchronization errors between devices
* tickets not being saved correctly
* inconsistencies in your sales reports

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## **Troubleshooting automatic date & time issues**

If your device is already set to automatic but the message still appears:

1. **Check all related settings**  
   Make sure both **Automatic date & time** and **Automatic time zone** are enabled. All time settings must be set to automatic.

2. **Restart the app**  
* Force close the Tunder app completely.  
* Reopen the app and wait a few seconds.

3. **Force close again (after a recent update or fix)**  
   If a correction was deployed, fully close the app, reopen it, wait 5 seconds, then force close and reopen it once more.

4. **Reinstall the app**  
   If the issue persists, uninstall and reinstall the Tunder app, then log back in with the same account.

If the problem continues after these steps, please contact support with a screenshot of your date and time settings.