> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tunder.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The device limit has been reached

# You have reached the device limit


![](https://storage.crisp.chat/users/helpdesk/website/-/1/1/5/8/11586f3f280f9f00/image_1e6fuiw.png =275x489)


## Why does this message appear?

With the free version of Tunder, your account is limited to **one single device**.  
Even if you change your phone, log out, or delete the app, your account remains linked to the original device.  
Simply uninstalling the app or disconnecting does **not** free the device slot.  
Transferring your data to a new device requires a **Premium subscription**.

## How to transfer your account to a new device?

To transfer your data (sales, catalog, settings) to another device:

### 1. Subscribe to a Premium plan
* Tap **Transfer your data**  
* Subscribe to the plan  

Your data will be automatically restored on your new device.  

Once the transfer is completed, you can use Tunder on the new device.  
If you no longer need the old device, you can stop using it.  

The Premium subscription also gives you access to **all advanced Tunder features** (multi-device, synchronization, etc.).  
You can also increase or decrease the number of devices at any time from **Settings > Subscription**. The pricing will automatically adjust based on the number of devices selected.  
It is **commitment-free**: you can cancel at any time.

|| 🔒 If you want to transfer your account data (history, catalog, settings...) to another device, a Premium subscription is required.


## What if you don’t want to subscribe?

Two alternatives:
### Start from scratch
* Create a new shop on the new device, you will need to create a new account  
* Your previous data will not be transferred  

### Keep using your current device
* Continue using Tunder on the device already linked to your account  

## Why is data transfer a Premium feature?

Data transfer allows you to:

* keep your sales history  
* recover your catalog and settings  
* switch devices without losing your data