How to download a copy of your data?

You can download a complete copy of your account data (items, sales, settings, etc.) in .zip format.

This copy is strongly recommended if you are changing devices or experiencing device issues. It allows support to recover the latest version of your data, including any data that may not yet be synchronized online, helping you avoid data loss.

⚠️ Deleting the application may result in permanent data loss if your data is not saved online or if you do not have a local backup copy.

Do not delete the application without downloading your data first.

Please note:

The status “Up to date” means that all your sales are synchronized online.

This status is not required to create a local copy of your data.

Option 1: From the application settings

• Open the Tunder app
• Go to Settings > General
• Tap Download my data

A .zip file will be generated on your device.

Option 2: From the application icon

• Press and hold the Tunder app icon (iOS or Android)
• A quick menu will appear
• Select Download my data

The .zip file will then be generated automatically.

Send the file to support

Once the file has been downloaded:

• Send an email to support@tunder.co
• Attach the .zip file to your email

Our team will be able to analyze or restore your data if necessary.

If you are unsure, contact support before deleting the application.

Updated on: 23/02/2026