Question 1

How to join an existing shop ?

Accepted Answer

Join a shop in Tunder

Would you like to use multiple devices with your Tunder POS? It’s possible thanks to the multi-device option.

The account owner must have a Premium subscription (2 devices or more).

Then, a second device can join the shop through one of the two following scenarios:

Case 1: You use the same email as the account administrator

If you log in on the second device using the same email as the account owner:

Open the Tunder app on the new device
Sign in with the same Apple or Google account as on the first device
The shop is automatically synchronized — no further action is needed
You will be taken directly into the existing shop environment

Case 2: You use a different email address

If the invited user uses a different email address, they must create their own Tunder account (via Apple or Google), then enter a code provided by the account owner.

On the account owner’s side:

Open Settings > Devices
Tap the ➕ button in the bottom-right corner

A 6-digit invitation code will appear (valid for 3 minutes)

Share this code with the invited user

**On the in

Question 2

The device limit has been reached

Accepted Answer

You have reached your device limit

Why does this message appear?

With the free version of Tunder, you are limited to a single device. Even if you delete the application, your account remains tied to this device.

|| 🔒 If you want to transfer your account data (history, catalog, settings, etc.) to another device, a Premium subscription is necessary.

What to do if this message appears?

Two options are available:

1. Add a device (requires a Premium subscription)

Tap Add a device
Subscribe to the Premium plan if you haven't already
The new device will be able to connect and recover your data

2. Disconnect an existing device

Tap Disconnect a device
Select the device to remove (e.g., iPhone 16)
Tap Disconnect
You can then connect another device (a subscription is required to restore the data)

Why upgrade to Premium?

A Premium subscription allows you to:

change devices at any time,
automatically recover your data,
connect multiple devices simultaneously (2-device subscription and above)
access all advanced features of Tunder.

The subscription is commitment-free:

Question 3

How to update your payment method

Accepted Answer

How to update your payment method (Tunder subscription)

Your Tunder subscription is managed directly by the app store you used to subscribe (Apple App Store or Google Play Store). To change your payment method (credit card, bank account, etc.), you must update it in your store account.

On Android (Google Play)

Open the Google Play Store app
Tap your profile icon (top right corner)
Go to Payments & subscriptions > Payment methods
Tap Add payment method or Edit to update existing info 🔗 See official Google guide

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On iPhone / iPad (App Store)

Open the Settings app
Tap your Apple ID name at the top
Go to Payment & Shipping
Sign in if needed, then update or add your payment method 🔗 See official Apple guide

What if the payment fails?

If your payment method is invalid or has expired, your subscription may not renew. In this case:

Your access to premium features will be suspended
To resume service, simply update your payment method and wait for the next billing attempt

Question 4

Enable or disable demo mode in Tunder

Accepted Answer

Demo mode allows you to test the application without impacting your real sales or inventory. It’s ideal for practice, setup, or training new users.

Enable demo mode

Open the Tunder app
Go to Settings > General
Scroll down to Demo mode
Toggle the switch to activate it

A banner will appear at the top: Demo mode activated

Disable demo mode

Go to Settings > General
Turn off the Demo mode switch
A confirmation screen will appear: Are you ready to exit testing mode and start selling?
The message explains: You are about to leave the demo mode. Once you start selling for real, you won’t be able to delete any sales records.
Tap Stop the demo mode to confirm
Or choose Keep playing with the demo if you’re not ready

Good to know

Sales in demo mode are fictitious
When demo mode is disabled, sales become real and cannot be deleted
You can re-enable demo mode at any time for further testing or training

Question 5

Set the date and time automatically

Accepted Answer

Set the date and time automatically

For the Tunder app to function properly — especially for synchronizing tickets or sales reports — it’s essential that the date and time on your device are set automatically.

📱 How to activate automatic date and time?

▶️ On iPhone / iPad:

Open the Settings app
Go to General > Date & Time
Enable Set Automatically 🔗 View Apple’s article

▶️ On Android:

Why is this important?

An incorrect date or time may cause:

synchronization errors between devices
tickets not being saved correctly
inconsistencies in your sales reports

Question 6

How do I cancel my Tunder subscription?

Accepted Answer

How do I cancel my Tunder subscription?

You can cancel your Tunder Premium subscription at any time directly through the platform where you originally subscribed — either the Apple App Store (on iOS) or Google Play Store (on Android). Canceling your subscription will stop future payments, but you’ll still have access to Premium features until the end of the current billing period.

📱 If you subscribed via the App Store (iPhone / iPad) :

Open the Settings app on your device
Tap your Apple ID at the top
Select Subscriptions
Tap Tunder
Tap Cancel Subscription 🔗 See Apple’s official guide

🤖 If you subscribed via the Google Play Store (Android):

Open the Google Play Store app
Tap your profile icon (top right)
Go to Payments & subscriptions > Subscriptions
Tap Tunder
Tap Cancel subscription and follow the prompts 🔗 See Google’s official guide

Important notes:

Canceling stops the next payment, but your Premium access remains active until the end of your current billing cycle
You can re-subscribe anytime via the app
If you don’t see a subscription, make sure you’re signed in with the correct Apple/Google account

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