I’m having trouble accessing my account

If the app shows a synchronization or backup error when you launch it without internet, follow these steps:

1. Launch the app once with an active internet connection.
2. Wait about 5 seconds to let the app fully initialize.
3. Close and relaunch the app.

After this initialization, the app should work offline.

Important:

• Do not force close the app during startup. The app initializes when launching, and interrupting this process can prevent it from starting correctly offline.
• If the app works offline after being opened once with internet, you can keep it running in the background to avoid the issue.

If the app remains blocked on a screen asking to synchronize or make a local backup and you cannot access your shop without internet, this may indicate a configuration issue with your account that requires technical intervention.

Updated on: 30/04/2026