How to download a copy of your data?
You can download a complete copy of your account data (items, sales, settings, etc.) in .zip format. This copy is strongly recommended if you are changing devices or experiencing device issues. It allows support to recover the latest version of your data, including any data that may not yet be synchronized online, helping you avoid data loss. ⚠️ Deleting the application may result in permanent data loss if your data is not saved online or if you do not have a local backup copy. Do not deleFew readersTroubleshooting synchronization issues between multiple devices
Why aren’t my devices synchronizing? For your devices to synchronize properly, they must: Be connected to the same shop Be connected to the internet Check that the devices are connected to the same shop To see all devices linked to your shop: Go to Settings Devices. You will find the list of connected devices. Adding new devices is available with a Premium subscription. Why aren’t sales or stock levels synchronizing? In some cases, sales or stock levelsFew readersHow to restore your backup data in your account
If your data is missing, not synchronized, or you are reinstalling the application, you can restore your backup by reconnecting your account. Before starting, make sure your data has been backed up (Settings My account Backup) and that you see a success message. ✅ Restore your data on the same device Open the app Go to Settings My account Tap Log out Log back in with the same email account After logging in, your latest online backup will be automFew readersHow to reinstall the Tunder app (Android)
If you are experiencing issues with the Tunder app (crash, connection error, account issue), you can reinstall it by following the steps below. Step 1: Check your payment method (Android – Google Play) If you cannot connect to your account or encounter a Google Play error, first make sure your payment method is correctly configured: Open Google Play settings on your device. Add or update your payment method if needed. Make sure a valid card is registered. You can follow Google’s oFew readersI’m having trouble accessing my account
If the app shows a synchronization or backup error when you launch it without internet, follow these steps: Launch the app once with an active internet connection. Wait about 5 seconds to let the app fully initialize. Close and relaunch the app. After this initialization, the app should work offline. Important: Do not force close the app during startup. The app initializes when launching, and interrupting this process can prevent it from starting correctly offline. If the app worFew readers